Important:

Milestone has provided a patch release for the 2020 R3 Release.
https://supportcommunity.milestonesys.com/s/article/XProtect-2020-R3-cumulative-patch-installers?language=en_US

This patch applies a service release of XProtect. It is required to update to XProtect 2020 R3 before installing the patch release.


Specifically, the recording server patch needs to be installed to remedy this issue. 2020R1/R2 is supported without additional steps needed from end users.

Milestone has provided a patch release for the 2020 R1 Release. https://supportcommunity.milestonesys.com/s/article/XProtect-2020-R1-cumulative-patch-installers?language=en_US

This patch applies a service release of XProtect. It is required to update to XProtect 2020 R1 before installing the patch release. 

Overview

The Arcules-XProtect Hybrid Solution is on a one-way integration from Arcules to XProtect where Arcules video and alarms are accessible to users in Milestone XProtect. 

To enable the integration, users must have the IT Manager role with the permission to create and manage users. Once logged into the Arcules web portal, navigate to the “People” page and add a user. This user's email address and password will be used to authenticate the connection in the Milestone Management Client.

Version Compatibility

The Arcules connector will work with Milestone XProtect® Corporate 2020 R1 and up. 

Adding an API User

To authenticate the connection from Arcules to Milestone XProtect, an Arcules user with the Role of API User must be created. The API user authenticates the connection for Live Video, Recorded Video, and Alarms. Please note, these users should only be used to authenticate the connection in the Milestone Management Client.

Navigate to the Arcules portal, and select the 'People' Page from the Navigation bar.


To add a user, click the blue '+' symbol, and a modal will appear. 

In the 'Add a User' Modal, the Last Name is optional and an email is required to send an invite to a user to complete registration. 

Important: you must use a valid email address that you have access to complete registration through the Arcules registration email. You will also need a mobile phone to complete registration. 

  • Add 'First Name' - We recommend using a name that helps you identify that the user is being used for the XProtect integration.

  • Add email address 

  • Click on 'Save'

Once you have created the user, view the details for the user to continue the set-up.

Assign the user a Role of “API User”. This will give the connection assess to Live, Playback, and Alarms for Arcules devices in the XProtect system.


Next, choose which sites/locations you want to enable the connection for. You can create multiple API users if you want multiple connections in Milestone.

Once you have assigned a Role and Sites/Location access, click “Send Invite”. An email will be sent to the email address you used while creating the user.

Once you receive the registration email, click the “Register” link and follow the steps to begin the registration process. Click here to view the registration process help guide.

Once you have registered the user, you can now create the connection to Arcules in the Milestone Management Client for Live, Playback, and Alarms.

Send alarms to Milestone XProtect:

To send alarms to Milestone XProtect, you must create a rule in the Arcules portal. Rules can be set-up to trigger alarms based on video analytics or device health events.

Help article on creating Rules and Video Analytics can be viewed here:

Rules

Configuration Video Analytics

Installing the Arcules Connector Plug-in in the Milestone Management Client

Once you have created an API user with a role and location access, you can now Login to the Milestone Management Client and set-up the Arcules Connector Plugin to enable the connection.

To download the latest version of the Arcules Connector Plugin, login to the Arcules portal and select the "Settings" icon and navigate to the "Download Apps" option.

Click "Download"

Version Compatibility

The Arcules connector will work with Milestone XProtect® Corporate 2020 R1 and up. 

Component Overview

The Arcules Connector is composed of two plugins for Milestone XProtect®.

  1. MIP Plugin

  2. MIP Driver

The MIP Plugin is responsible for the configuration UI in Milestone Management Client and for alarm synchronization. For this reason, it must be installed on every workstation where XProtect Management Client will be used, and it must also be installed on the server running the Milestone XProtect Event Server.

The MIP Driver is responsible to bring video from Arcules (both live and playback) into Milestone XProtect. For this reason, the MIP Driver must be installed on every Milestone XProtect Recording Server.

The Arcules Connector Installer will automatically detect which plugin (MIP Plugin, MIP Driver or both) must be installed on a specific machine, based on the Milestone XProtect installed components (Recording Server, Event Server and/or Management Client).

Installing the Arcules Connector

The Arcules Connector must be installed on every machine where any of the following Milestone XProtect components are present:

  • Milestone XProtect Event Server

  • Milestone XProtect Management Client

  • Milestone XProtect Recording Server

Prior to installing the integration, 

  • Ensure that the Arcules cloud server is reachable, cameras are installed, configured, and working normally. 

  • Ensure that Milestone XProtect Management Server and Milestone XProtect Recording Servers are installed, configured, and working properly.

To install the Arcules Connector integration, run Arcules-Connector.msi as Administrator, then follow the steps below.

Click Next.

Click Auto-detect. This step will determine which XProtect components are installed on the current machine and will automatically decide which plugin (MIP Plugin and MIP Driver) will be installed. If you want more control over what is being installed, click “Custom” instead.

Click Install and wait for the Arcules Connector to install. Milestone XProtect Recording service and Milestone XProtect Event service will be restarted during the install (if they are present on the current machine).

Click Finish.

Uninstalling the Arcules Connector

Configuration

Once the Arcules Connector is installed, the integration can be configured using the Milestone XProtect Management Client application. The sections below describe how to configure the different aspects of the integration.

Authentication

First, a connection to Arcules must be created. To do this, open Milestone XProtect Management Client and scroll down the Site Navigation tree until the Arcules Cloud Services item is visible.

Select "Connections", then right-click and select “Add New…”

A new connection will be created, and the following fields will have to be filled by the user:

Name Unique name representing this connection. 

Cloud Address: The Arcules Cloud address where XProtect will connect to retrieve video and alarms.

Username/Password: The credentials of the user-created as described in the “Adding a User” section of this article.

Before saving the connection, first, click on the “Test Connection” button to make sure the Arcules Cloud server is reachable and that the specified cloud address and credentials are valid.

Click the "Save" button at the top left of the window.

Devices

In order to add Arcules Locations and cameras to Milestone XProtect, click on the “Devices” tab, at the bottom of the window.

Click "Add"


In the Add Location dialog, make sure you select:

  1. The Recording Server where the Arcules cameras will be added/configured.

  2. The Arcules Location you want to import

  3. The cameras you want to enable in the system (un-checked cameras will still be added to Milestone XProtect, but they will be disabled by default)

  4. Click the Add button to start importing and configuring the selected cameras.

Click "Close" 

Alarms

To start synchronizing alarms from Arcules into Milestone XProtect, enter the “alarms tab” and make sure the “Sync Alarms from Arcules” checkbox is checked. Please note, you must configure an Arcules Rule with the Action to “Trigger an alarm” and assign it to the API users you authenticated the Milestone connection with. This is described in the above section “Send alarms to Milestone XProtect” in this article.

From the page, you can also specify from which date synchronization will start and at which interval the synchronization will be performed.

Important note: Alarms are synchronized based on their last modified date. This means that even if the integration is configured to not synchronize alarms prior to a certain date, alarms created before that date might still be synchronized if they are modified in Arcules (for example, if a user assigns an alarm to himself).

Updating Devices

In the event, you have modified a connection by added or deleted a camera from the Arcules portal, log in to the Milestone Management client to check for updates.

Select "Modify"

Click "Check for updates"

If updates are available, Click "Save". 

Troubleshooting 

Problem: In XProtect Smart Client, the source of alarms originating from Arcules is set to the Arcules connection name instead of the camera.

  • Make sure the Arcules location where the camera is was imported into XProtect. By default, if an Arcules camera is not found in XProtect, the Arcules connection will be attached as the source of the alarm.

Problem: The “Arcules Cloud Services” item doesn’t appear in the navigation tree of Milestone XProtect Management Client

  • Make sure the Arcules Connector was installed correctly on the machine where Milestone XProtect Management Client is being used (more precisely, the MIP Plugin must be installed).

Problem: Alarms created in Arcules do not appear in Milestone XProtect Smart Client.

  • Make sure the “Sync Alarms from Arcules” checkbox is checked and make sure the “Sync Alarms starting from” field contains a date in the past.

  • Make sure the Arcules Connector was installed on the machine where Milestone XProtect Event service is running (more precisely, the MIP Plugin must be installed).

Additional logs

In addition to the normal logs created by Milestone XProtect, additional logs are created for the MIP Plugin (and can be configured) under the %ProgramData%\VideoOS\ArculesMIPPlugin folder. 

A different subfolder is created for every process that loads the plugin.

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